Geek Habitat

I am absolutely FLOORED (in a good way) right now.

I had a very frustrating and rather expensive order glitch occur on Amazon.com just now, whereby I ended up purchasing THREE 12-box units of baby wipes at $34 EACH. I only wanted one unit of 12-boxes, not THREE.

I used the email contact for the first duplicate order but received no confirmation. By the third, I said screw this, I am calling Amazon.com.

I hit the phone contact option and it had me enter MY phone number and when I wanted them to call, with the DEFAULT option as IMMEDIATELY (wonderful–because that is what the avg. customer is going to want to do; if we wanted to wait, we’d be using email!)

My phone rang, immediately.

I didn’t have to provide any information to the automated voice response system, it just told me it was connecting me to a rep.

Within 20 seconds, I was being greeted by a native English speaker in a friendly tone. He asked me my name but already knew my email address and account.

Told him my problem and he confirmed that, via email, the first duplicate order was already canceled (efficient!) He nuked the other duplicate immediately and before I could really realize how efficient he was, he was asking if he could help me with anything else.

All this in less than 2 minutes time!

So, if you EVER accidentally order a duplicate item, and you catch it before the item ships (even if the site says it’s in work and won’t let YOU cancel the order), CALL THEM. They will fix it immediately!

Love, love, love Amazon.

This was SO not the customer experience I was expecting, but absolutely exceeds my expectations of how customer service SHOULD be.