Geek Habitat

This email is for CLAY, the Blanco Rd. Wash Tub manager on duty I spoke to around 2PM today (Thursday, May 11, 2006). I had called to report a possible theft of my 4GB iPod Nano and a $5 bill. Clay was extremely cordial and patient as I explained the situation, and we agreed I’d bring my vehicle (2006 Ford Escape Hybrid) in tomorrow (Friday) between 10 and 11 AM so he could have a look inside, himself. Well, Clay, it turns out you were absolutely right that thefts at your location are very rare. After tearing apart the vehicle and my house again, late this evening I found the missing iPod Nano safe and secure in my house… of course, where I’d least expect to find it. I hate thinking the worst about people or situations, so I kept looking for the Nano hoping it really had just been misplaced, and I am happy to report that is exactly the case. I just wanted to say I’m sincerely grateful for your (Clay’s) willingness to at least look at my vehicle and hear me out. At a time when I was starting to wonder about people and whether or not my brand new vehicle and posessions were safe at the Wash Tub, the kind of service Clay was willing to provide — just by listening, being honest and wanting to show due diligence — is exactly what I needed. I appreciate it! In the end, it was my own carelessness and not anyone’s ill will that made the iPod go missing; however, Clay’s treatment of the situation made a frustrating issue for all concerned much less so, and makes me feel a lot more secure in my future business with the Wash Tub. I can enjoy my annual membership without fear, knowing the management and staff don’t take theft lightly. And knowing what I know now, I won’t be so rash in my judgment to think that a potential theft has occurred. Thanks again for your honest and helpful customer service, Clay!
– Shannon Moore