Comments on: AVOID Northside Ford in San Antonio

By: Nunya

Nunya — Thu, 08 Mar 2007 20:17:33 +0000

My husband just took a job w/ Northside as a service writer, now I’m scared!

By: Shannon

Shannon — Sun, 10 Sep 2006 16:34:46 +0000

For what it’s worth, I had absolutely terrific service at Jordan Ford a week or so ago. Granted, it was a simple tire repair and scheduled service tire rotation, but considering North$ide screwed us just doing a simple antenna replacement, I no longer assume “simple” service will go simply/easily. Jordan Ford has its act together, and doesn’t seem to take peverse pleasure in screwing customers like some of the other local Ford dealerships.

By: Ned

Ned — Sun, 10 Sep 2006 15:21:46 +0000

It seems that this is common practice with several Ford dealers in SA. I took my wife’s focus to red mccombs ford for a simple repair and they lost two of the covers for the lug nuts on her tires and there was no accountability at all. Everyone at the dealership up to and including the gm just blew us off. I will never buy another ford again from anyone just based off the service at the dealerships.

By: Shannon

Shannon — Wed, 09 Aug 2006 16:45:48 +0000

I don’t know if my situation is common, infrequent but persistent, or incredibly rare. I’ve only documented my own personal experience. I’d hate for someone to bypass a job prospect on the basis on my experience with Northside Ford’s Service Department and those who manage it. That said, if you do end up working there and observe that the Service Department there is run unlike the Chevrolet dealership you recently left, I’d certainly be interested in hearing about it, if only out of curiousity. I’m done with Northside Ford. I just closed our Better Business Bureau case with them as I am tired of correcting Mr. Moon’s factual errors at every turn. It’s clear we’ve reached a stalement and my husband and I just want to move on, vowing never again to do business with Northside Ford in San Antonio, Texas. We bought our Ford Escape Hybrid from Jordan Ford in San Antonio, and we were pleased with our sales experience there. If I have to drive across town for fair dealing and non-antagonistic treatment, then so be it.

My own experience is such that my trust in the entire Northside Ford of San Antonio dealership is shattered.

Good luck on the job hunt, regardless of where your feet find you!

By: john ray

john ray — Wed, 09 Aug 2006 12:35:19 +0000

I have been in sales and customer service most of my adult life and it was instilled in me to go above and beyond the call of duty in providing honest service to customers. I recently left a wonderful chevrolet dealership (sales position) and their main objective was an excellent service dept. It was a smaller dealership and management was easy to talk to.
I have an interview this morning with northside for a sales position. I am very leery to even keeping the appointment simply because my reputation is very important as I have always stood behind my customers when they needed service and extra help. Is the situations I just read a common occurrence at Northside? I would not think that anydealership conncected with Red McCombs, directly or indirectly would permit such poor customer relations.

By: Shannon

Shannon — Sun, 16 Jul 2006 16:31:58 +0000

Thomas, you have absolutely no reason to apologize. We had never had such an experience with Northside, or any dealership (Ford or otherwise). No one could have foreseen this, which is why I feel compelled to document just how AWFUL this experience was. Even if I just had the unfortunate opportunity to experience the ONLY bad apples at Northside Ford, the experience is such that I can’t in good conscience ever subject myself and my vehicles to that kind of treatment. I will drive to Austin, Houston or Plano before having to return to Northside Ford for service.

And you’re right… if they had any concept of the value of a customer they would have behaved much differently. I hope my letters at least lead to some soul-searching, if nothing else. It can’t undue the damage to my vehicle, which on the whole is much less than the damage done to my trust of Northside Ford and, by extension, Ford service in general. Until I have other experiences to soften the blow from this one, my ability to trust my vehicle — my first new car in 14 years (and I made sure they knew that, and that my ‘92 Corolla is so clean it could be mistaken for a vehicle 1/3 its age) — to anyone is severely compromised. I cannot even imagine leaving my vehicle at a tint shop right now… removing body panels? Working near my vehicle? Keeping it overnight? Panic-inducing, given what I have just experienced. {sigh}

By: Thomas

Thomas — Sat, 15 Jul 2006 22:44:52 +0000

Oh my god, this was at Northside!?
Damn. I’m so sorry! I’ve never had a great experience with them, but never this bad either. You’d think of all people, a dealership’s service center would recognize the bond people form with their cars.